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Consumer Protection Policies and Procedures

Consumer Protection

Consumer Protection laws and regulations affect all businesses.

Having policies and procedures in place to protect the data of those you hold information on, is not just essential it is a legal obligation. Failure to adhere to the legislative requirements can render businesses liable for sanctions by their regulator or significant fines.

Not every business can stop a determined data thief from taking data from their systems. The industry is littered with examples of complex systems accessed by hackers and stolen data. However, if your business is exposed to data theft or loss, the focus will turn to the policies and procedures you had and have in place to protect the data you hold.

If your business has not followed the requirements of your regulators, negative legal consequences will follow.

eGRC works with businesses to review their current approach to data protection. We aim to enhance this where necessary and assist start-up businesses that have not fully considered the impact of consumer data protection.

Our focus is to ensure that all companies we work with understand and comply with the legislation requirements and therefore protect the data they hold. In addition, we ensure the businesses we work with have proportionate and sensible policies to demonstrate the efforts taken to control and protect data actively.

Consumer and Data Protection Services

Our Consumer Protection and policy drafting services will provide a business with

Policy writing including

  1. Consumer protection plan
  2. Customer care protocol
  3. Customer-compliant notification and response handling
  4. Client-facing data protection policy
  5. Internal data protection policy
  6. Dealing with a data breach
  7. audit process, which provides an annual assessment of the data protection policies
  8. Training all staff on data protection and how it affects them
  9. Data breach notification and investigation processes
  10. Data breach registers and controls
  11. Compliance officer procedures and general supervision

We provide a bespoke service that develops and delivers quality consumer protection policies and procedures that are proportionate and protect your business. In addition, we work with you, if needed, on an ongoing basis to protect your business, staff, and clients.

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